Frontline Performance Group (FPG) is a global change-management partner that transforms connections at the frontline through a proven system of customized consulting, ongoing training and one-on-one coaching.
For nearly 25 years, FPG has generated billions in ancillary revenue for its clients in the core industries of travel, hospitality, attractions, contact centers, automotive, insurance and retail.
The company trains frontline staff on how their actions and interactions can exponentially transform the customer experience, and just as importantly, FPG shows them how they can enrich their own lives. By consistently coaching the frontline team and providing proper recognition, FPG helps them develop a stronger belief in themselves, in the business they represent, and in the value of the products and services they offer.
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