Is IN-Gauge right for my business?

IN-Gauge is designed for any type of business environment with a staff of frontline employees that interact with customers. The software is most popular in hospitality, attractions, automotive, airline and insurance industries, but is configurable to almost any vertical. From senior execs to individual frontline agents.

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How do you input data?

There are several methods we can use for data integration, depending on the abilities of your software. IN-Gauge supports various APIs and web services, with the ability to connect to another data source. We have an entire data integration team that will assist your team through the process.

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Can I control what information my employees have access to?

Yes. IN-Gauge is highly configurable. Each user is assigned a role; for example, agent, manager, executive, etc. Every role is assigned permissions, and those permissions can be configured with different levels of visibility.

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Which plan is right for me?

IN-Gauge offers tiered plans designed for various roles within your organization. If you want a high-level view of your business performance with real-time reporting and predictive analytics, but do not require the performance management and coaching features, IN-Sight is the best plan for you. This plan is ideal for executives, stakeholders, business owners and senior leaders. If you would like to implement IN-Gauge deeper into your organization, giving access to your frontline agents and managers, as well as senior leaders, then IN-Spire or IN-Depth would best suit your needs. Both plans include the same reporting and analytics features of IN-Sight, but also offer a full suit of performance management tools including goal setting, e-learning, messaging, real-time performance tracking and ranking. For maximum impact, IN-Depth includes a virtual performance coach to guide your team every step of the way with additional tools and best practices.

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Is IN-Gauge accessible from mobile devices?

Yes. IN-Gauge is stored in the cloud, and is responsive from any device, including your Android or IOS, tablet and computer. The software can be accessed from everywhere using our web address.

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IN-Gauge allows agents to track their incentives, but do managers still have control over the payout?

IN-Gauge has a built-in audit trail, so a manager or auditor can deny or approve payments.

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What does IN-Gauge cost?

IN-Gauge has a number of customizable plans to suit your business needs. For a custom quote, email demo@fpg-ingauge.com.

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Is IN-Gauge just for the frontline?

Absolutely not. IN-Gauge is ideal for executives, stakeholders and business owners to gain instant, real-time visibility to the key performance indicators that directly impact their business. They can benchmark multiple business locations side-by-side, analyze profit contribution of products and services, understand the KPIs that drive revenue, and set top-down goals based on proven results—all instantly, on day-to-day metrics.

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